TY - JOUR ID - 2794 TI - Sport JourQual: A Scale for Measuring the Service Quality in Sport Journals JO - Journal of New Studies in Sport Management JA - JNSSM LA - en SN - AU - Ghasemi, Hamid AU - Asgari, Bahman AU - Farahani, Abolfazl AD - Sport Management Department of Payame Noor University Y1 - 2021 PY - 2021 VL - 2 IS - 1 SP - 59 EP - 67 KW - service quality KW - scientific journals KW - response speed KW - updating KW - trustworthiness DO - 10.22103/jnssm.2021.17018.1017 N2 - The purpose of this study was to develop a scale for measuring the service quality in sport scientific journals. A mixed approach was conducted to fulfill the research objectives. In qualitative phase 15 sport paper writer were interviewed and in quantitative phase, 357 sport researchers were studied through systematic random sampling. The face and content validity of the scale was confirmed by 15 experts and the final questionnaire of the scientific journals service quality was provided to 29 subjects. 26 items were ranked in five factors (accountability speed, executive structure, trustworthiness, employees and updating) based on exploratory factor analysis with orthogonal rotation. Cronbach's alpha, KMO, Bartlett Test and confirmatory factor analysis were used by SPSS and LISREL for data analysis. It is worth noting that the results of confirmatory factor analysis and Cronbach's alpha coefficient (0.91) supported the five-factor structure of JourQual scale and confirmed its validity and reliability. UR - https://jnssm.uk.ac.ir/article_2794.html L1 - https://jnssm.uk.ac.ir/article_2794_fc2f0475bc3f3dc6c3c38955d7a406ad.pdf ER -